TRAVEL & TOURISM N4 – N6

WHERE TO STUDY THIS COURSE
Highveld Campus (Riverlea Site)

PERSONALITY TRAITS
The ideal students must:
• Have a passion for traveling
• Be diligent and hardworking
• Be a people’s person
• Enjoy reading, especially about places of interest

CAREER OPPORTUNITIES
Opportunities are available in the following areas:
• The travel agency
• The travel consultancy
• Tour guidance / operation
• Hotel reception
• Car rental agency
• Public Relations within the tourism sector
• Tourism Information Centres
• Guest houses and lodges
• Ground staff at airports

ADMISSION REQUIREMENTS
• For N4 Grade 12
• For N5: N4 Travel & Tourism qualification
• For N6: N5 Travel & Tourism qualification

Candidates are required to take an assessment test and a personal interview prior to final selection. The ability to communicate well in English is an essential prerequisite for this course.

Background knowledge of the following areas is highly recommended:
Geography, History, Accounting, Business Economics, and Basic Typing or keyboarding

DURATION & REGISTRATION
The duration of each level (i.e. N4 to N6) is six months.
Therefore a semester time table is followed, enabling the student to complete the qualification in 18 months.
Registration takes place twice a year, in January and July.

QUALIFICATIONS
After successfully completing the N6 course and an 18-month experiential training period in the tourism sector, students can apply for the National Diploma in Travel and Tourism.

ASSESSMENT
Students are required to meet the following pass requirements for the different subjects:

  • Travel Office Procedures N4 – N6 50%
  • Travel Services N4 – N5 60%
  • Travel Services N6 – 70%
  • Travel Communication N4 – N6 50%
  • Tourists Destination – 50%
  • Hotel Reception – 50%
  • DTT N5 – 70%

External examinations are written at the end of each level, June and November.

CURRICULUM

N4

– Travel Office Procedures
– Travel Services
– Tourism Communications
– Tourist Destinations

N5

– Travel Office Procedures
– Travel Services
– Tourism Communications
– Tourist Destinations
– DTT: Fares within Africa

N6

– Travel Office Procedures
– Travel Services
– Tourist Destinations
– Hotel Reception
– Galileo

Subject Descriptions (Travel & Tourism)

TRAVEL OFFICE PROCEDURES
Exposes students to:
• Knowledge and skills necessary to do filling and indexing on all systems in a tourism undertaking
• Basic principles and procedures of banking and different means of payment in the tourism industry
• Understanding South African law relevant to the requirements for a valid contract, the contents of contracts and  contract of purchase and sale
• Marketing and sales focusing on business traveling and incentive traveling
• Introduction to public relations

TRAVEL SERVICES
Deals with some of the following aspects:
• Bookings and reservations for accommodation, car hire, tours and theater tickets
• Airport facilities, in-flight facilities, baggage requirements
• Tour planning and budgeting
• Fares and ticketing within Africa
• Foreign currency
• Travel insurance

TOURIST DESTINATIONS
Includes the following aspects:
• Thorough knowledge of tourist destinations in South Africa and the rest of the world
• The usage of different maps and compasses

TOURISM COMMUNICATION
Helps improve the students’ ability to:
• Express themselves clearly, correctly and concisely in oral and written communication
• Deal with enquiries, complaints and conflicts
• Use the voice effectively
• Be good listeners
• Use graphic and audio-visual aids for effective communication

HOTEL RECEPTION
Train students to accurately and effectively perform duties and functions of a professional hotel receptionist, so as to be able to project and contribute to the image “Excellence in Service” in the accommodation industry. The subject also covers the study of South African hotel structures.